Return & Refund Policy
Return & Refund Policy
Effective Date: [Insert Date]
Business Name: Value Vault
Email: vaultvalue00@gmail.com
At Value Vault, your satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help.
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1. Eligibility for Returns
To be eligible for a return:
The item must be unused, unworn, and in the same condition you received it.
The item must be in its original packaging with tags, labels, and any included accessories.
The return request must be made within 7 days of receiving the product.
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2. Non-Returnable Items
We do not accept returns for:
Items on clearance or marked as "Final Sale"
Perishable goods or personal care items
Gift cards or downloadable/digital products
Customized or made-to-order items
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3. Return Process
To initiate a return, please email us at vaultvalue00@gmail.com with the following details:
Order number
Reason for return
Clear photos of the item (if damaged or defective)
Our customer support team will review your request and guide you through the next steps.
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4. Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.
We recommend using a trackable shipping service. We are not responsible for items lost during return transit.
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5. Refunds
Once your return is received and inspected:
You will be notified via email.
If approved, a refund will be processed to your original payment method within 7-10 business days.
Note: Shipping charges are non-refundable unless the return is due to our error.
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6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at vaultvalue00@gmail.com with proof of the issue.
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7. Cancellations
Orders can only be canceled within 12 hours of placing the order. Once the order is processed or shipped, it cannot be canceled.
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8. Contact Us 9871872529
If you have any questions about our Return & Refund Policy, feel free to reach out:
Email: vaultvalue00@gmail.com